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Refund /Reurn /Cancel Policy and FAQ

We have a 48 hour return/ cancellation policy, which means you have 2 days after you order your product or after receiving your item to request a return only if the product is damaged. We will give an exchange coupon number after we receive out product back.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aithihyatimeless03@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aithihyatimeless03@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately( within 24 hours after you recieve the product) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items


Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

Refunds for cancellation will only be allowed within 48 hours of the order. Once the material is packed and despatched, we will not be able to cancel your order.


For returns, will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

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