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Ordering and Tracking FAQ

Can I add maximum number of items in the cart?
Yes, you can do so.


Can I change with my existing order and if yes how?
Yes you can change the products within 24 hrs after placing the order. If you want
to change the shipping address, measurements kind of aspects you must firstly
mail to info@aithihya.com. Only in case of measurements, we will not be able to
change the sizes after 48 hrs of the processing status of the order.


Do you send some sale alerts to your customers?
Yes, we send sale alerts weekly to our customers.


How do I check the status of my order?
You can check the status of your order by following steps: -Log on to your account by signing in.


How do I know that I have made an order on your website?
After placing the order you will get an order confirmation mail with an order id, this
way you can trace your order on our website.


How do I know that my order has been dispatched?
We always send an e-mail with all the tracking details, so that the customers can
track their shipment on their own.


How do I know the current status of my order?
We always send an e-mail with all the tracking details, so that the customers can
track their shipment on their own.


How will I know if order is placed successfully?
You will receive an email confirmation from aithihya.com once your order is
successfully placed. This mail will have all the details related to your order.


If I want to change an item in the order and there is any price variation then
how will you adjust the price?


If price is in excess, the balance amount will be send to you via payment link for
the same OR if price is lower than the existing amount then we will give shop
credits for the excess amount.


In what time I can cancel my order?
You can cancel your order within 24 hours, after that your order will not be
cancelled.


What about if I have made more than one order for the same item, do you
cancel the order for which I don’t want to process further?


We will process further with that order only for which you have confirmed for
payment, rest orders for which you didn't confirmed the payment will be treated as the cancelled one.

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