Help Center

Shipping destinations:

• We ship both locally and worldwide.

Do the shipping charges vary from country to country?

Yes, they vary from country to country. Courier Companies decides it.

Is the shipping charge calculated on weight of the package?

The shipping charges are calculated on the number of products and weight of your order.

Can I track the package once you ship it from Location?

Yes, we will share tracking number of the courier once it is shipped. You would be able to track it with the respective courier website.

What are your shipping charges for deliveries within India?

Delivery within Karnataka is free for orders above Rs 5000 and for other states its on actuals in INR

Can you deliver to any country in the world?

Yes, we deliver to almost all countries in the world.

What is the procedure to return a product, If I don’t like it?

Product can’t be returned after delivery. We accept for returns or exchange only if there is any manufacturer defect. You will have to take a video recording and photograph of the product while unpacking the product for us to replace with another one of the same amount. The tags should be intact. We will replace or reorder the product. You can also choose another product. 

Will I get a full refund if I return the product?

There is no refund but you can exchange for product value excluding shipping charges

Are there any charges for refunds, if I return an item?

We will not refund the shipping charges paid by you while purchasing the item. We will not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.

How do I know that you have received my payments?

We will send confirmation message that we have received your payments

Who would be responsible for paying taxes for domestic and International shipped?

Customs Duty & other international taxes etc. if applicable will have to be borne by the customer.

If I need to cancel my order?

You can cancel the order before the product is shipped. Full amount will be refunded within 2 working days. We do not provide any cancellation if order is under shipment or products is delivered. Product can only be exchanged.

Aithihya provides shipping all over the world. Shipping Charges are applicable according to the weight/city or country. Aithihya uses trusted courier services in India. Shipping is free on the purchase above INR 5000 in Karnataka (only  if the product weighs below 2 kg) but below INR 5000, INR 200 per packet is charged if the weight . Aithihya uses FedEx, DHL Courier, or Government Speed post for shipping abroad.

What is the estimated delivery time?

We are trying our best to ship the order on the next working day after the cancellation time window expires. Generally it takes 3 to 7 business days to reach your destination (Business days exclude Saturday, Sunday and Public holidays). Due to bad weather conditions or social disturbances, delivery time by our logistics partner may vary. We will keep you informed about the same. We will let you know if the product had to be manufactured or procured.

Can I ship my order to multiple addresses?

Yes, you can place the order at multiple addresses.

What about if my address belongs to some remote area?

In such a case standard transit time of 4-5 days in India may change to 10 to 15 days

What is the difference between Express Shipping Items & In Stock Items?

The Express Shipping items are those which are ready in our Production House and will be shipped within 7-10 days after Processing & Finishing. In Stock Category items are ready in our Showroom for shipping within 3 Days. (NOTE: The Items will be shipped on due date if they don’t include stitching).

What is transit time?

It is the Transportation time for the products to reach the destination, once they are dispatched from our warehouse.

Shipping time

• Local orders take 5-7 business days to be delivered to you and we ship within 3 business days if the stock is available.
• International orders take 15-25 business days to be delivered
  
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over Rs 5000 will have free shipping in Karnataka.
• Orders under Rs 5000 will be charged for shipping depending on your product. its weight and the chosen delivery method and country. Full price will be displayed at checkout. 

If I don’t have a credit card, then how could I make payment, what are the other modes ?

You can make payment through Bank transfer, Google pay , Phone Pay , credit card or Debit card, Razor pay, Paytm,Net banking. If you are using Western Union, your amount should be more that Rs 10,000.

Difference between Release and Refund?

If in any case we have to return your order amount and we have not charged your account till then, in such a case we will release the order amount to your account and you will not get any debit or credit entry with your credit card statement. If we have charged your account, then in that case we will refund your order amount and you will get the credit or debit entry with your credit card statement.

Should I give my complete address or only P.O.Box number?

You should give your complete physical address as Courier Company does not accept the parcel with only P.O.Box number

What about if I have extra large size, should I pay for extra ?

 Yes, you have to pay more for extra large size, charges will be fixed according to product's price and measurement given by you. Normally we provide the product with chest size 40 inches, waist size 38 inches and hips size 42 inches.

What about if I made the payment twice for any order, then what are the options available for me?

If we receive payment twice for any order then we will charge for one only.

What about if you have made the refund for part payment, can I get second time refund?

We can make refund only one time for an order, if we have refunded part payment for your order amount, in such case we will not be able to make refund in second time.

Why do I see a slight change in the prices of the items in my cart?

Change in price occurs due to currency fluctuations. It always reflects most recent prices with the displayed products.

Will the price reduce over a period of time for these newly arrived items?

 Normally we do not reduce the prices for these items unless they are put up on sale.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, Razor Pay, Google Pay, Paytm & PayPal.
  
• We also accept offline payments via check & direct bank deposi
  
• Cash on Delivery is not available in city
  

Note that additional exchange fee may apply if your currency is other than Indian Rupee

Your 100% satisfaction is important for us. We offer a 2-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund after getting convince about the damage.Your refund or exchange will be initiated within 2 working days after we receive the product.
• Timing: We have a 2-days Return & Exchange Policy, since the day item was received. The item should be not worn, not tampered with and should have intact tags and packing along with the box or bag in which it came.
  
• We will provide a reorder or exchange if the item is found to be damaged from our side.
• We will not return or refund any item due to its colour, weight or material quality complaints as we have mentioned most of the important details in the website. we will not be responsible for the allergies you have to any metal product.
  
• 
  
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@aithihya.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

 We deliver to almost all countries in the world.

What is the procedure to return a product, If I don’t like it?

Product can’t be returned after delivery( untill and unless there is a special case). We accept for returns or exchange only if there is any manufacturer defect. You will have to take a video recording and photograph of the product while unpacking the product for us to replace with another one of the same amount. The tags should be intact.

Will I get a full refund if I return the product?

There is no refund but you can exchange for product value excluding shipping charges

Are there any charges for refunds, if I return an item?

We will not refund the shipping charges paid by you while purchasing the item. We will not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.

If I need to cancel my order?

You can cancel the order before the product is shipped.W will wait for 48 hours as cancellation window. Full amount will be refunded within 2 working days. We do not provide any cancellation if order is under shipment or products is delivered. Product can only be exchanged.

I do not need stitching in the lehenga. Do you still take 15 days to ship the order?
It depends on the availability of product. If the product is in stock then your order can be shipped within 3 to 4 days.

Will I get all the accessories which are mentioned on model with the outfit?
All the accessories are for modeling purpose however we will provide matching accessories if it is available.

Can I get the matching jewellery with the ordered items?
Yes, you can choose the jewellery from our jewellery section.

Can I modify my order after placing it?
We understand that in cases, where you may want to alter the ordered size or the colour option of a product in the order. You can change the order within 24 hrs by contacting us.

Can I return a sold item?
No, you can’t return a sold item, until and unless it’s damaged before opening( opening video required) or wrongly delivered.

Can I submit the measurements later after completing the order process?
Yes, you can submit your measurements later after completing order process

Cancellation of Order by Aithihya?
www.aithihya.com reserves the right to cancel any order suspecting fraud.

Difference between order confirmation email & payment confirmation email?
Order confirmation email is the proof of order that you have made on our portal, it doesn’t implies that payment is made successfully, as you get a payment confirmation email after you make payment and we get a confirmation of your payment being made.

How will I send you my measurement?
We will send you a measurement form to fill your details, after you confirm your order with us.

1.Can I add maximum number of items in the cart?

Yes, you can do so.

2.Can I change with my existing order and if yes how?

Yes you can change the products within 24 hrs after placing the order. If you want to change the shipping address, measurements kind of aspects you must firstly mail to info@aithihya.com. Only in case of measurements, we will not be able to change the sizes after 48 hrs of the processing status of the order.

3.Do you send some sale alerts to your customers?

Yes, we send sale alerts periodically to our customers.

4.How do I check the status of my order?

You can check the status of your order by following steps: -Log on to your account by signing in. -Click on 'my account' on top right of website header. -Click on 'view your order history' under the my order section.

5.How do I know that I have made an order on your website?

After placing the order you will get an order confirmation mail with an order id, this way you can trace your order on our website.

6.How do I know that my order has been dispatched?

We always send an e-mail with all the tracking details, so that the customers can track their shipment on their own.

7.How do I know the current status of my order?

We always send an e-mail with all the tracking details, so that the customers can track their shipment on their own.

8.How will I know if order is placed successfully?

You will receive an email confirmation from aithihya.com once your order is successfully placed. This mail will have all the details related to your order.

9.If I want to change an item in the order and there is any price variation then how will you adjust the price?

If price is in excess than the existing amount then we will send you payment link for the same OR if price is lower than the existing amount then we will give shop credits for the excess amount.

10.In what time I can cancel my order?

You can cancel your order within 24 hours, after that your order will not be cancelled.

11.What about if I have made more than one order for the same item, do you cancel the order for which I don’t want to process further?

We will process further with that order only for which you have confirmed for payment, rest orders for which you didn't confirmed the payment will be treated as the cancelled one.

1. How do I place an order ?

Browse through the website to view various categories and collection. Click on the product image and go through the product details. If you wish to buy the product please click on “Buy Now”. Product will be added to the cart. Cart can be seen in upper right corner. If you want to add more products please click on “Continue Shopping” else proceed to “checkout” for choosing payment method.

2. Do I need an account at Aithihya?

No. You can check out as a guest. We recommend creating an account as it is a lot easier for placing orders in future.

3. Colours of the products , are they accurate ?

We are meeting here at our online store. We make sure that images are as real as possible without any special effects. But colors slightly vary on various screens ( mobiles / laptops / desktops ). Most creations are handmade and so they might slightly differ from the image. Natural stones might have shade difference too.

4. Dimensions of the product , are they mentioned ?

For most of the products, sizes will be mentioned in detail. Please refer to the size, description and material section on the product specific pages that get opened after you click on the product image. If you do not see size details or have any queries around the size, please reach out to us before confirming the order and we will help you with the exact size details at the earliest possible.

5. How do I pay ?

We accept all debit and credit cards issued in India/Outside India.

6. Do I get to know the shipping details ?

Yes. 24 hours after we ship your order we get tracking number for your parcel. As soon as we get it we mail tracking details and you can track your own shipment.

7. I cannot connect to your whatsapp number  

In case your message goes unanswered for multiple times please write to us at with your name and number and we will reach you back.  

8. Do we accept returns ? Or do we replace / exchange / refund.

We have an exchange / return / refund policy. Please refer to our terms and conditions page for detailed information on our policies

9. Do we customise ?

We are soon starting to customise...And we love to hear from you. If is possible we will help you get your dream product. Write to us at info@aithihya.com

10. I want to resell my silver jewellery. How do we go about it ?

Please write to us at info@aithihya.com with subject “Reselling” and then we will take it forward.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.